From day one, I made God the senior partner in this business. I aim to create reliable maps you can trust off the grid. If I make a mistake or a map doesn’t meet your expectations, I offer full refunds with no hassle—because business should be about treating people right. And when you’re on the trail and feel uncertain, remember that God has a map for that too.
— Matt | Owner
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then issue your refund, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rockytrailscompany.com
Shipping returns
To return your product, you should mail your product to:
Rocky Trails Company
9050 Sugar Tree Trl SE
Huntsville AL, 35802
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.